Please wait while we connect you to a Newegg representative. You are number 32 in the queue.
All Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
All Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
All Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Thank you for contacting Newegg. My name is Rich. How may I assist you today?
Michael Dulin: what is happening with my order?
Rich: The order was voided by our Fraud prevention team.
Michael Dulin: And I wasn't contacted, why was that?
Rich: The order appears to have been voided today, it just happened recently
Michael Dulin: Ok then answer me this , why was it voided?
Rich: Let me take a look into that......one moment please.
Rich: The order was voided due to suspicious activity.
Michael Dulin: And what was that suspicous activity?
Rich: The billing address is in Washington, the phone number is a cell phone in Florida and this order was placed outside of the USA.
Michael Dulin: That is all corect, however my credit cars address is in Seattle, my phone number that is the also the one for the credit card is in Florida, it is a Skype number. And I live in Finland for many months of the year. Also in Guatemala. My credit card company doesnnt have a problem with this. Why should you? They won't decline the order.
Rich: Our Fraud prevention team determined that this activity is a typical fraud pattern used. They have suspended the account for the cardholders protection.
Michael Dulin: Ah, excuse me, last time I checked I am the card holder, so how arte you protecting me by cancelling an order that by what your webpage states should have been delivered by now
Rich: I can contact the fraud prevention department to see if there is a way we can verify that and get your account unblocked. However you must understand that we have suspended the account because that activity appeared suspicious.
Michael Dulin: I am rather disappointed that it took this many days and i had to iniate contact. I do not think that this is what you can by any stretch of the imagination cal this good customer service.
Michael Dulin: please contact them
Rich: One moment please.
Rich: At this time Newegg is not an international vendor and does not permit the products we sell to be sent outside of the US. Since we cannot verify that the information is all valid US information, we would be unable to release the orders.
Michael Dulin: In other words you are to lazy to verify the order. Isn't that the real problem. Since you can actually verify the information and the order isn't being shipped outside the states. So tommorow you can expect the complete copy of this text to appear on the site SharewareRadio.com where newegg will be the recipient of the Kiss My Butt award of the week that will be broadcast also tomorrow.
Rich: We apologize for this inconvenience sir but at this time we would be unable to unblock the account.

Additional information. Later I received this email:

Dear Valued Customer,
 
Thank you for contacting Newegg.

After checking your account I found that order #88888 has been cancelled due to some unknown reason. I am sorry that we are unable to inspect such kind of issue. Please give us a call at 1-800-390-1119 MONDAY-SUNDAY, 8:00AM-5:00PM, PST (Excluding National Holidays). Then, an agent will be able to clarify this situation for you.

When this order was placed on 12/31, we attempted to authorize the sales amount from your credit card. However, this attempt has failed and no funds were physically withdrawn since the order is cancelled. At the time when an order is cancelled, we will release the authorized amount immediately back to your credit card issuer. Please allow your card-issuing bank a few days for the funds to appear in your account again. Please contact your card-issuing bank directly regarding the flow of the funds.
 
If you have any further questions or concerns, please visit our FAQ pages.

Kindest regards,

Jacky Zhang

Do you notice that in the chat session they state:
Rich: The order appears to have been voided today, it just happened recently (Jan 3)

And in the email:
When this order was placed on 12/31, we attempted to authorize the sales amount from your credit card. However, this attempt has failed and no funds were physically withdrawn since the order is cancelled.

Can't get their story straight can they?

I called my credit card company.  The sale was authorized by them on 12/31.

Maybe they have never heard that you can go to hell for lying..